Our unfaltering dedication to quality is something we are very proud of; we constantly strive to do things better for our patients. This ethos has led to innovative, evidence based developments to our procedures and ongoing improvements to the patient experience.
As a provider of NHS services our approach to governance brings together clinical excellence, information security, health and safety and risk management. We know that our performance is a vital part of trusting us to care for you, your patients or loved ones, which is why we want to share the following information with you.
100% clean record against hospital-acquired infections
We take infection prevention and control extremely seriously, and understand patients’ concerns about nasty superbugs. We only deal with scheduled care and have robust measures in place, such as following NHS England best practice guidelines about swabbing relevant at risk patients, to ensure everyone is given the best chance of protection against the likes of C.Difficile and MRSA.
Our patient-led assessments of the care environment (PLACE) scores, which see patients rate us on various aspects of our service, highlight the cleanliness of our hospital too, with a rating of 98.3%
Rated ‘Good’ in 2016!
Our service is registered with the Care Quality Commission (CQC), England’s independent regulator of health and adult social care. This means that we are required to uphold their exacting standards for safe, effective, compassionate, high-quality care. Read our report here.
99% of patients would recommend our hospital
The NHS Friends and Family Test (FFT) was created to help hospitals like us understand whether their patients are happy with the service provided, or whether improvements are needed. It is a quick and anonymous way for patients to give their views after receiving care or treatment across the NHS.
The FFT has been rolled out across most NHS services and more than 25 million pieces of patient feedback have been submitted since its launch in 2013. Our average FFT score in 2017 shows us that 99% of patients would recommend our service to their friends and family. Learn more about FFT here.
Our commitment to your care
Following the Health Act 2009 all healthcare providers have a statutory requirement to publish a Quality Account. The quality of service patients receive at our hospitals is highlighted in this report. In it you’ll find examples of how we ensure quality across all areas of our service. Read our latest Quality Account report here.
Please also be aware that we are not affected by the NHS announcement to cancel all non-urgent surgery; if you are booked in for an appointment or surgery with us it will still go ahead.