St Mary’s NHS Treatment Centre scores top marks for its cleanliness

Inspectors have given St Mary’s NHS Treatment Centre full marks for hygiene and for supporting people living with dementia and disability.

The inspectors in the annual Patient-led Assessment of the Care Environment (PLACE) examined each aspect of the centre’s performance as it would be experienced by a patient.

The scores awarded to the centre by the assessors included 100 per cent  for cleanliness, 99 per cent for condition, appearance and maintenance, 89 per cent for supporting people with dementia and 96 per cent for supporting patients living with disability as well as 90 per cent for overall privacy and dignity.

The centre’s assessment was led by patient assessors – specially-trained patients from the treatment centre’s patient forum – who can undertake the assessment from the patient’s perspective.

Hospital director Penny Daniels said: “The assessors’ feedback was very positive, recognising the tremendous effort made by the teams across the centre.

“Hygiene is essential to providing excellent care and our hygiene regime is rigorous, so I was very happy to see our 100 per cent score.

“I was also delighted to hear assessors praise our support for people living with disabilities. This is particularly important, as we have many people living with a wide variety of disabilities using the service.

“We are determined they have the same access to care as non-disabled people and we want them to know they have the same attention, respect and care.”

“I am very pleased that the team’s work was recognised by the assessors and I am grateful to the assessors for their diligence. Truly great and effective care cannot happen without acting on the views of patients.”